Scanning, Security, and a Professional-Level Ticketing Experience
When it comes to managing events, there’s a lot to think about. How many people will attend? How can I keep track of attendees? What can I do to keep my event secure? What kind of experience will attendees have at my event? Today we’re answering these questions and sharing how scanning tickets increases security and provides your fans with a professional-level ticketing experience that runs like clockwork, no matter how many people are attending your events. Professional-Level Ticketing Think about the last time you went to a professional sporting event, saw a big-name band on tour, or attended a touring theatre production. At the door, they scanned your ticket whether it was on your smartphone or printed, and the staff working the gate confirmed that your ticket was valid. They may have even given you instructions on where to find your seat. Related post: Scanning Tickets vs. Self-Redemption: Understanding the Differences People have come to expect that their tickets will be scanned upon entering a professional venue. They trust this process because it certifies the validity of their tickets and confirms their seats or designated location once they enter. Scanning tickets at the entrance gives attendees that professional-level experience at your venue, where they can have confidence in your system and fast, stress-free entry allowing them to focus on enjoying themselves and what snacks they want from your concession stand. Scanning Why does scanning tickets matter? Scanning ensures that every person who enters your event presents a valid, un-duplicated ticket. Scanning attendee’s tickets upon entry also helps eliminate the possibility of overwhelming a wi-fi or data network since only a few devices are scanning tickets, rather than hundreds or thousands of attendees also trying to self-redeem mobile tickets at the same time. Scanning the tickets registers their attendance in the system and allows the event organizer to track exactly how many people are in the venue. Knowing exactly how many fans are attending your events allows you to compare data points like how many people came to an event vs. how many tickets were purchased. Capturing this attendance information can help you gain new insights to plan for staffing, concession supplies, and more when you look at the data over time. You can also use your list of attendees to promote upcoming events and announce when tickets are on sale for highly anticipated games or events, helping you get more fans in the seats. Related post: Scanning, Security, and a Professional-Level Ticketing Experience Security Knowing the number of attendees and who they are is also crucial in emergency situations, like severe weather or an unexpected venue issue. You can feel rest assured and prepared knowing that you have easy access to that information using the HomeTown system. The guest list feature in the HomeTown Gate app allows ticket scanners to see which tickets have already been redeemed for an event as well as check-in attendees who have lost their tickets or whose phones died by simply looking their name up in the guest list, eliminating the need for a will-call window. This definitive list of attendees can be used as a helpful resource in case a list of those present at an event is needed. Having a clear list of attendees and their contact information can also allow you to communicate information about rescheduled events, while still keeping your venue secure and preventing anyone without a valid ticket from entering. Want to learn more about why fast scans mean happy fans? Follow HomeTown Ticketing on our social media to see scanning in action at events across the country! Facebook Twitter Linkedin
The Show Must Go On: Theatre Ticketing
From the day the cast list is posted until the moment the curtain rises on opening night, there are a million things that need to be done to ensure that your performances go well. One of the biggest, and often most time-consuming parts of a theatre show is ticketing. Luckily, we’re here to simplify your ticketing process and ensure you can spend more time rehearsing the final dance number and less time worrying about your box office. Related post: Going Digital: The Benefits of Digital Ticketing Platforms Seat Maps An important aspect of attending a play or musical is choosing your seat. Some people prefer to be front and center, as close to the stage as possible so that they can see even the smallest details. Others prefer a birds-eye view, so the balcony is the place for them. Still, others find that an aisle seat is an absolute necessity. With HomeTown Ticketing’s custom seat maps, your audience can choose their precise seat and feel confident in their choice! Best of all, there is no charge to create your custom-seat map or to use our reserved seating tools. Our seat maps are created to the unique specs of your venue and can be easily modified as needed, whether the stage set expands into the audience or you’d like to block off specific seats from sale for any purpose. Setting Your Ticket Levels Along with reserved seating tools, HomeTown’s platform also allows you to set a variety of ticket levels and prices. This means that you can set prices based on the seat’s location. For example, seats in the balcony may be at a lower price point than seats at the floor level. This allows you to have a range of prices that maximizes your revenue while still accommodating a variety of budgets. Presale and Passcodes Your HomeTown box office also has built-in features to give you flexibility for ticketing your event. With a few easy clicks, you can set up presale codes or passcodes. Presale codes allow you to sell tickets ahead of the general sale. Many schools use this feature to ensure parents or guardians have the first chance at the best seats to see their students perform. You also have the power to limit the number of tickets that can be purchased for each presale code, so that your general sale is not affected. Passcodes work similarly to presale codes, but can be used at the same time as your general sale. These are ideal for having hidden ticket levels, like a reduced student ticket price or a complimentary ticket offer for press or administration. As with presale codes, you can set a ticket limit for each code so that your ticket sales and revenue are not affected. Opening Night The HomeTown platform not only allows you to sell tickets ahead of the show, but also has a built-in point of sale feature, enabling you to sell tickets at the door. Our system can also handle concession and merchandise sales, making it easy for your attendees to grab a snack, a t-shirt, or flowers for their favorite performers while you keep track of every cent. Related post: When and Where Do Fans Get Tickets? So how can you start using HomeTown Ticketing to save you time and make your ticketing easy? Just give our team a call to learn more about our platform, its features, and how to get started!
HomeTown Ticketing Announces Partnership With The Michigan Interscholastic Athletic Administrators Association (MIAAA)
COLUMBUS, OH – November 3, 2021For Immediate Release HomeTown Ticketing is excited to announce our silver level sponsorship of the Michigan Interscholastic Athletic Administrators Association (MIAAA). Through this partnership with MIAAA, HomeTown is committed to supporting athletic directors and administrators in the state of Michigan to take their skills and knowledge to the next level. This partnership not only furthers HomeTown’s goal to connect with athletic directors and administrators, but also introduces new audiences to the HomeTown name and showcases the innovative and comprehensive digital ticketing platform that HomeTown provides. Along with the technical aspects of the platform, HomeTown’s in-house Support Team and Client Success Managers provide top quality support to ensure each school has the resources and answers they need to implement the technology with ease. “The MIAAA is glad to begin a new relationship with HomeTown Ticketing, as one of the well known companies to use for online, touchless ticketing and marketing of our school programs. They are willing to work with individual schools and leagues as you move from the old ticketing system to online ticketing. Reach out to them and you will enjoy your relationship with them.”– Karen Leinaar, Executive Director | MIAAA “We are excited to welcome the MIAAA to our network of partnerships and athletic administrators associations. By sponsoring athletic directors and administrators in their professional development and through our digital ticketing services, we are supporting the growth and success of athletic programs in Michigan and around the nation. We look forward to many years of partnership with the MIAAA and helping to build a network of highly-skilled and passionate athletic professionals.”– Ryan Hart, Chairman & CEO | HomeTown Ticketing, Inc. ABOUT HOMETOWN TICKETINGHomeTown Ticketing is the leading digital ticketing provider in both K–12 and collegiate spaces, serving schools, districts, conferences, and associations at no cost. A professional-level and fully automated ticketing solution, HomeTown’s in-house developed, proprietary ticketing platform is tailored specifically to the needs of schools and governing bodies. Benefits of the HomeTown system include unmatched value through easy-to-use purchasing and redemption options, custom box-offices, event and fan specific reporting tools, and secure financial management features to streamline operations and increase financial transparency. Intuitive and easy-to-use for both event organizers and ticket buyers, HomeTown never touches the event organizer’s funds, which are available and accessible within 24 hours from a ticket sale. Learn more about HomeTown at www.hometownticketing.com | @hometowntix ABOUT THE MICHIGAN INTERSCHOLASTIC ATHLETIC ADMINISTRATORS ASSOCIATION (MIAAA) The MIAAA is the professional organization for all high school or junior high/middle school athletic administrators in Michigan. The MIAAA provides many services to its members and opportunities for professional development and networking. Each year the association sponsors an Annual Conference and a Mid-Summer Workshop for Athletic Directors that are highly regarded throughout the United States. The MIAAA also sponsors national leadership training and certification programs for athletic directors, sponsors an awards and recognition program for ADs, and works in partnership with the MHSAA in establishing guidelines and policy for Michigan’s athletic programs, conducting education programs for coaches, and conducting in-service training for ADs.
HomeTown Ticketing Partners With FanFood To Modernize The Game Day Experience
COLUMBUS, OH – November 2, 2021For Immediate Release HomeTown Ticketing is announcing its new partnership with FanFood, who is bringing technology to concessions across the country. FanFood provides a digital platform that allows fans to order concessions from their mobile device for pick up at the concessions window or delivery to their location within the stadium, gymnasium, or auditorium. Both companies strive to bring modern, technological solutions to today’s events, empowering schools and organizations to better serve their fans. Through this partnership, HomeTown and FanFood look forward to finding new solutions that save time and simplify processes for schools, colleges, and organizations as they operate events. Aligned in their mission for convenience, innovation, and safety, HomeTown and FanFood allow for greater access to all aspects of events, from contactless purchases to less time waiting in line, and post-event reports to allow for better planning for future events. “Both FanFood and Hometown are on a mission to help high schools modernize their game day operations, so as to achieve not only a convenient and safe experience for fans, but also a smoother and more profitable operation for the staff,” said Carson Goodale, co-founder of FanFood. “We’re excited to join forces and empower more schools nationwide to create the best fan experience possible and boost their fundraising revenue.”– Carson Goodale, Co-Founder | FanFood “HomeTown’s partnership with FanFood cements our commitment to innovation and supporting our schools through technology. We are excited for the possibilities that this new partnership presents for a smoother, better fan experience at events and the enhancements it will bring to the all-around management of events. We are looking forward to working with the FanFood team and bringing new solutions to our clients in the months and years to come.”– Ryan Hart, Chairman & CEO | HomeTown Ticketing, Inc. ABOUT HOMETOWN TICKETINGHomeTown Ticketing is the leading digital ticketing provider in both K–12 and collegiate spaces, serving schools, districts, conferences, and associations. A professional-level and fully automated ticketing solution, HomeTown’s in-house developed, proprietary ticketing platform is tailored specifically to the needs of schools and governing bodies. Benefits of the HomeTown system include unmatched value through easy-to-use purchasing and redemption options, custom box-offices, event and fan specific reporting tools, and secure financial management features to streamline operations and increase financial transparency. Intuitive and easy-to-use for both event organizers and ticket buyers, HomeTown never touches the event organizer’s funds, which are accessible within 24 hours from a ticket sale. Learn more about HomeTown at www.hometownticketing.com | @hometowntix ABOUT FANFOODFanFood is an online and mobile ordering platform for contactless services at sports, entertainment, and hospitality venues. Fans can order food, beverages, and merchandise from their phone for express pick up or delivery to a seat, table, car, or any designated on-premise location. We partner with 300+ locations globally to help streamline food service operations, support social distancing, and provide a convenient on-demand fan experience. Visit FanFood at www.fanfoodapp.com, and check out our social media platforms on Facebook, Twitter, Instagram, LinkedIn, and YouTube.
