Can’t Find My Tickets For My Purchased Event.

Need Help Finding Your Tickets? Here’s What You Can Do!

We understand how important it is for you to find your tickets quickly and easily. If you’re having trouble seeing your tickets in the Fan App, on our website, or haven’t received your confirmation email yet, here are some steps you can follow to resolve the issue:

1. Missing Tickets in the Fan App

Please ensure your profile is up-to-date. Sometimes, adding any additional email addresses or phone numbers you may have used can help locate your tickets.

2. Can’t Find Tickets on Our Website

Just like the Fan App, updating your profile on events.hometownticketing.com with any other possible email addresses or phone numbers can make all the difference.

3. Missing Confirmation Email?

• Check Your Bank: Make sure your ticket purchase isn’t still pending. Only completed transactions trigger a confirmation email.
• Search All Folders: Sometimes emails sneak into spam or junk folders, so it’s worth a look there.

4. Verify Your Email Address

A typo during purchase can misdirect your confirmation. If you suspect this might be the case, submit a fan support request including the event information and proper email. We will resend your tickets to the correct email!