Hilliard City School District sought a reliable and efficient ticketing solution for their athletic events to accommodate thousands of fans. After experiencing challenges with another provider, the school returned to Hometown, a platform known for its exceptional customer service and dependable technology. The decision proved to be instrumental in ensuring smooth operations and a better experience for both staff and community.
Their Challenges
- Technical failures: Equipment often malfunctioned, especially during high-traffic events, causing frustration for staff and fans.
- Self-scan complexities: The lack of scanning options created confusion for spectators and ticketing staff.
- Cumbersome interface: Fans found the online ticket purchase process difficult to navigate.
Marking an Impact
The return to Hometown had an immediate and positive impact on Hilliard City School District’s event management:
- Reliable technology ensured smooth ticketing operations, even during high-attendance events.
- Hometown’s exceptional customer service provided immediate troubleshooting—critical for Friday night football games with up to 5,000 fans.
- The platform’s user-friendly interface made it easy for fans to purchase tickets online, reducing confusion and complaints.
“Hometown has always been a call away, and their customer service is the best. On a Friday night football game with 5,000 fans, it’s comforting to know you can call and get immediate help.”
The Results
- Streamlined operations: One ticketing provider for all events eliminated confusion and inefficiency.
- Better fan experience: Fans enjoyed an easy-to-use online platform for purchasing tickets.
- Reliable technology: An iOS- and Android-friendly app and responsive customer support ensured smooth ticketing, even during the busiest events.
“There’s no comparison between the two companies—Hometown just does it better... PERIOD.”
