Have Support
HomeTown provides digital ticketing customer support before, during and after events to help schools deliver the best game-day experience for their fans.
Fan Support Team
Fan and Ticket Buyers
HomeTown is committed to providing exceptional support not only to you but also to your fans. Our dedicated Fan Support team is available via web, phone, chat, and email to assist with any issues related to ticket purchases, order delivery, use of the Fan App, and more. With our comprehensive customer support and extensive FAQ resources, your fans can get the help they need whenever they have questions, ensuring a seamless and enjoyable experience for everyone.
Customer Success Team
Schools and Ticket Sellers
Every school has access to a member of our dedicated Customer Success Team, who acts as a consultative partner and digital ticketing expert to help you maximize your event ticket sales online. HomeTown’s team offers strategic guidance and expert advice at every stage, from scheduling events and setting up pre-sale passcodes to optimizing your ticketing strategy and leveraging digital tools. Our goal is to ensure your success by providing tailored support and innovative solutions to enhance your ticketing experience. We’re here for you every step of the way.
Customer Support Team
Schools and Ticket Sellers
HomeTown’s Customer Support Team is dedicated to providing exceptional service and expertise to our customers. Available during and after hours, our product experts are here to assist you with managing every aspect of our platform. Whether you need help optimizing your use of the platform, troubleshooting challenges, or have technical questions, our team is ready to support you via phone, chat, and email. Our commitment is to ensure smooth operation and provide peace of mind with comprehensive system monitoring and prompt, knowledgeable assistance.
