Communication, Capacity, and Cancellations: How HomeTown Can Help
Managing events is about more than just selling tickets. Fans need to know important details and get updates about the events you are hosting. We understand how important this is to keeping all of your fans safe and happy, so our system has built-in tools to help you! Communication From details about parking to what time the doors open to last minute updates, communicating with your fans is key to making their experience as easy as possible. HomeTown’s platform has several built-in tools that make communication with your event goers simple. You can also set up custom event terms, which require fans to check a box indicating that they agree to your declared terms when purchasing tickets. Related post: How Fans Purchase Tickets Online and in the HomeTown Fan App When fans purchase tickets online, their tickets are emailed to them. In this initial email, you can include custom event details including a map of where the venue is, parking information, gates times, and more. You can even include an attachment in the confirmation email with things like parking instructions or forms to complete. You can also use email to update ticket holders about changes to your events, like new event policies or adjustments to game time. For fans that purchased their tickets via the HomeTown Fan App, the system allows you to send important updates through three methods: email, text, and push notifications. Your message will be sent by all three methods at the same time, so that they are sure to see key information. Remember, this can only be used for updates or important event information, not marketing. Capacity With a seat map of your stadium, gym, or auditorium, your fans can know exactly where they’ll be sitting at your events. Your fans can select their specific seat and ensure they have the view they want, and can help you manage capacity by restricting which seats can be purchased. You can also set capacity limits on general admission sections of your seat map to ensure that no section has too many people. Related post: Communication, Capacity, and Cancellations: How HomeTown Can Help You can still set capacity limits for events that do not utilize a seat map when you build your ticket levels. This allows you to sell a certain number of tickets to your event, regardless of what combination of student, general admission, senior, or any other level you may have in your box office are purchased. Cancellations Whether a game is cancelled due to weather or another issue, you have the tools to handle it. If your event will be rescheduled, you can simply adjust the date and time of your event in the box office, and this ensures that all tickets purchased will still be valid for your rescheduled event. Then, you can use the communication tools we mentioned above to get the word out to fans who have already purchased tickets and let them know when the event will be rescheduled. If the event will not be rescheduled, the HomeTown team will help you issue refunds to all those who have purchased tickets. Follow HomeTown Ticketing Facebook Linkedin Instagram Want to learn more about why fast scans mean happy fans? Follow HomeTown Ticketing on our social media to see scanning in action at events across the country!
4 Keys to Digital Ticketing with HomeTown
We have ticketing down to a science. At HomeTown, we understand that making the switch to digital ticketing might seem like a big change at first, but the benefits are incredible. Our platform is about four steps that are the key to successfully ticketing your events and getting your revenue! 1. Sell Your Tickets HomeTown’s box office makes it easy to sell tickets right from your school’s website. With custom seat maps, season pass options, and even promo and pass codes, you will have the tools you need, no matter which events you are selling tickets to. 2. Scan Your Fans As we like to say, it is all about Fast Scans and Happy Fans. The HomeTown Gate App makes it easy to contactlessly scan printed or mobile tickets, helping you avoid lines and track attendance. With our Guest List feature, you can even check in fans who have forgotten their tickets or whose phone has a dead battery. 3. Get Your Revenue Once a ticket is purchased, you have access to your revenue within 24 hours, and HomeTown never touches your funds. Our platform’s built-in, filtered reporting tools make it easy to track your sales and income on a per event, venue, or school basis so that all your accounts and records are organized. 4. HomeTown’s Support Our support is top of the industry! When you sign on with HomeTown, you will have a dedicated account manager who can answer your questions and teach you how to use new features so that you can make the most of all that we have to offer. These four areas of focus have allowed us to create and provide the best possible ticketing platform to our schools, districts, and organizations. They are why HomeTown is the leader in our industry and why over 10,000 schools across the country trust us! Related post: How Fans Purchase Tickets Online and in the HomeTown Fan App Using HomeTown for your ticketing is easy, and we can help you get your events up and running on our platform in just a few days! Do not forget to check out our Twitter page to see how other schools and organizations are using HomeTown. Or, set up a call today to chat with one of our team members and learn how we can provide you with a ticketing solution to fit your unique needs.
How Fans Purchase Tickets Online and in the HomeTown Fan App
When schools or organizations use HomeTown Ticketing, their fans have two fast and convenient ways to purchase their digital event tickets ahead of time. Get Tickets Online When fans are looking for tickets to events, they can go directly to the school or organization website. HomeTown provides schools and organizations with a website embed with their branding and school colors. This means that fans don’t have to navigate away from the school or organization website to get their tickets, and the website retains all of the web traffic. Events are displayed within the website embed. From there, fans choose the events that they wish to buy tickets for. Then once fans have chosen their event, they select the type of ticket and number of tickets they wish to purchase. As a final step, fans submit their payment details and confirm their purchase. Related post: All Types of Tickets: HomeTown Has the Options People Want Once fans have purchased their tickets, they can download the PDF ticket directly from the confirmation page. They will also receive their tickets as a PDF via email. This PDF can be printed and brought to the gate to be scanned or saved to a mobile device. Get Tickets in the HomeTown Fan App The HomeTown Fan App is another great way to get tickets ahead of game time by conveniently purchasing and storing your tickets in your smartphone or tablet. The Fan App is available to download in both the Apple App Store and the Google Play Store. Related post: Why Choose HomeTown Ticketing? Once downloaded, fans simply open the app and search for the school or organization. Then, they select the event they wish to purchase tickets for from the list of events hosted by the school or organization. The event details will display and fans will see a “Buy Tickets” button. This brings them to the various ticket options and leads them through the easy check out process. Tickets are then stored within the Fan App, making it easy to always see your tickets to upcoming events and find them for scanning at the gate. The Fan App also allows users to share tickets to other members of their family or with friends. Fans can also favorite schools so that they can easily friend their home school and those schools or organizations whose events they frequent. Save Favorites Choose Event BUY TICKETS Both of these methods are fast, easy to access, and make it simple for fans to get their tickets to events!
Why Choose HomeTown Ticketing?
When it comes to digital ticketing, no other company has the technological features, security, and support to match HomeTown Ticketing. We stand out as the leader in digital ticketing for schools and colleges, but why? With over 10,800 satisfied schools, districts, colleges, and organizations, there are a few key reasons why HomeTown leads the way. Our Team and Dedicated Support The HomeTown Team has over 200 employees nationwide, making us the largest digital ticketing provider in the K–12 and college space. With offices in Columbus, OH; Cleveland, OH; Atlanta, GA; Frisco, TX; and Scottsdale, AZ, as well as remote employees in several additional states, HomeTown is committed to having a team that is both national and local to every region of the country. We have dedicated client success managers for every account, so our schools, districts, and organizations have direct access to our team. Additionally, the availability of our support team is structured to serve event organizers and fans with questions about their tickets from the start of the day on the east coast to the end of the day on the west coast. The team can be reached via phone, email, or online chat Monday–Saturday, from 8 a.m. ET until 10 p.m. PT, before, during, or after events. Our Technology Our in-house team is hard at work every day implementing and improving technology in our platform with new features that create more flexibility for events. Our platform is embedded directly onto the school’s website, allowing for a seamless purchasing experience. We also released a Fan App in summer 2021 that allows fans to buy and store their event tickets right on their iOS or Android devices. Related post: Scanning Tickets vs. Self-Redemption: Understanding the Differences Our Partnerships HomeTown has several key partnerships with companies like VNN, rSchool Today, and Rank One, integrating with their scheduling platforms to make it easy and efficient for our schools and districts to import events into our system and sell tickets. Additionally, we partner with many state associations throughout the country to support their missions and better serve their member schools. Security is Our Priority The HomeTown platform and Gate App provide schools with professional-level scanning technology allowing staff and volunteers to quickly and contactlessly verify tickets saved to a phone, printed out, or stored in the new HomeTown Fan App, available on both iOS and Android devices. Related post: Scanning, Security, and a Professional-Level Ticketing Experience Our Costs are Clear There are no set-up fees, no onboarding fees, and no monthly subscription fees. All of our features, from customized seat maps to point-of-sale functionality, are all included in our per ticket service fee. We are excited to help schools, districts, and organizations across the country with their athletic events, performing arts, and even school activities, and we can help you too! Schedule a call with us today to learn more about how to get started.
